Frequently Asked Questions
How do orders work?
We accept weekly orders for pick-up/delivery.
Orders placed before Friday at 10am will be ready that Monday at your selected time. Orders placed after 10am will be baked the following week.
For example, an order placed on Friday the 1st will be delivered on Monday the 4th. An order placed on Sunday the 3rd will be delivered on Monday the 11th.
What are my pick-up options?
You will choose your preferred pick-up window during the checkout process. Additional details will be shared during order confirmation.
Free Delivery to Most Locations in Teller County: We will deliver to your porch to most locations along Hwy 24 from Florissant to Woodland Park on Monday afternoon/evening. You don’t need to be home to receive our delivery. We’re also happy to meet at a midway location if you live in Cripple Creek or otherwise.
Porch Pick-up: Pick up from our porch in the Trout Haven neighborhood on Monday afternoon between 2-6pm. Address will be shared after order.
Colorado Springs Pick-up: Meet up available upon request. Pick-up location in the OCC area and will be shared after order. Typically 6:30-7 pm on Mondays.
Can I cancel an order?
Orders may be canceled and refunded in full if requested by email before Friday at 10 a.m. each week. We cannot offer refunds for orders canceled after this deadline.
I have a food allergy. What can I order?
We’ve worked hard to perfect a range of vegan and dairy-free recipes which are suitable for plant-based diets, lactose intolerance, and those who avoid dairy. Please note our bakes are prepared in a kitchen where allergens are present such as tree nuts, peanuts, eggs, soy, wheat, milk, fish, and crustacean shellfish.
If you have an intolerance not listed in our ingredients list, please let us know in your order notes, and we will let you know if there is any risk of cross-contamination. While we cannot make any guarantees, we aim to make our kitchen as inclusive as possible.
Where can I shop in person?
Meet us at the Paradox Maker’s Market the first Saturday of each month from 11-5 at Paradox Brewing Co. in Divide from May to October (except September). We love being part of this collection of local makers, artists, and craftspeople. We will announce other pop-ups and special events on our social media as they are confirmed.